Shipping policy
Shipping Costs:
Shipping costs are based on dimensions, weight, value and ship to location from our facility. All shipping costs are controlled by a 3rd party attached to Hell On Wheels Performance Ltd e-commerce website giving you many options from Purolator, FedEx, CanPar/Loomis, UPS and Canada Post (Canada Post will be used for any and all orders with a PO Box listed).
Flat rate shipping is based off cost only and all orders shipped via selected flat rate shipping options will go out via the carrier of our choosing, any special requests for shipping will incur additional costs.
Shipping Restrictions:
Under no circumstances will Hell On Wheels Performance Ltd ship any dangerous goods to a PO Box via Canada Post. Extra charges may apply for dangerous goods being shipped based on the terms and policies of the individual carriers.
Lost Or Missing Shipments:
There are several reasons for missing, late or lost packages. First Hell On Wheels Performance Ltd asks that all orders be tracked by the receiver with the tracking provided at the time of shipping on all orders. If there are any issues Hell On Wheels Performance Ltd need to be notified right away. If a shipment is late, refer to tracking or the carrier for details. If the package does not arrive within 2 business days of the expected delivery date, please refer to the carrier with tracking information in hand for updates and explanations. If you do not get any information from the carrier, please contact Hell On Wheels Performance Ltd via email at sales@hellonwheelsperformance.ca for assistance in tracking your order/parcel/item(s). Once delivered to the address provided (the address is considered confirmed by placing the order and completing payment), Hell On Wheels Performance Ltd no longer has any control or responsibility over the shipment. Terms vary by shipping carrier, however Hell On Wheels Performance Ltd considers a signature, verbal consent, picture or hold for pickup at the closest facility a confirmed completion of the delivery unless a customer provides specific instructions indicating otherwise before the time of shipment.
Core Returns Shipments:
All core returns must be shipped back to the manufacturer direct at customers expense unless pre-paid core return was selected at time of purchase on select items. Any and all cores shipped back to Hell On Wheels Performance Ltd. will be shipped back to the rightful manufacturer and any shipping charges and/or fees will be deducted from the core return credit.
Core Returns Shipments:
Hell On Wheels Performance Ltd is not responsible for any fees incurred from RTS (Return To Sender), shipments returned due to wrong shipping information, refused shipments or additional charges incurred from wrong shipping information such as: wrong address, missing PO Box, wrong city, wrong province, wrong phone number, wrong email or any other wrongfully provided information preventing delivery of the order. All such additional charges will be billed the person(s) that placed the original order or deducted from any allotted credits.
Note:
Hell On Wheels Performance Ltd will always do our best to use the safest, fastest and most trusted shipping methods, as well as always help as much as possible if there are any delays. Although Hell On Wheels Performance Ltd does request the customer speak to the carrier first for any issues, we will always do our best to help simplify things in the case of any missing, damaged and/or lost orders.
Restrictions A
Since Covid-19, many shipping companies are not accepting signatures and we can not be held responsible for "No Signature Required or NSR" orders with confirmed delivery meeting the standards of our policy as stated in our shipping policy OR the policies of the carrier used.
Restrictions B:
Since Covid-19, many shipping companies are not guaranteeing delivery and all ETA (Estimated Time of Arrival) are strictly estimates based on the information provided by the chosen carrier. Hell On Wheels Performance will not be held responsible for any delays in shipping due to Covid-19, weather, shortages or any other reasons services were delayed by the selected carrier once it leaves our location.
Insurance:
Hell On Wheels Performance Ltd does not include insurance on shipping, Hell on Wheels Performance Ltd only cover the first $100. To add insurance to their order, we can calculate and add coverage at a rate of $2.00 per $100 purchased before taxes up to a maximum of $5000 CAD. Hell On Wheels Performance Ltd and it's shipping partners will then and only then be involved in the process of a claim for missing, damaged and/or lost orders.